Outback Pioneers Booking Conditions

We don’t want to overwhelm you with fine print, but please read these conditions so you understand terms that may affect you.

Holidays

What this section refers to
The term ‘holidays’ specifically means our inclusive packages that have both accommodation and experiences.

Payment and cancellations
$250 is due at time of booking with full payment due 60 days prior to arrival. If you cancel up to 30 days before your scheduled arrival, we can offer an alternative date or will refund your money less $250 per person deposit. Cancellation of booking will incur 100% of booking fee.

If any holiday details change
If, due to unforeseen circumstances, we cannot supply some part of the holiday itinerary, we will do our best to rearrange your itinerary. If one of our signature experiences (Cobb & Co Stagecoach, Starlight’s Cruise, Nogo Station or Winton Discovery Experience) is cancelled due to bad weather, we will offer you an alternative day if it fits within your timetable. If not, a refund on your travel insurance will need to be claimed. Necessary documentation can be supplied.

If you miss the boat – or the stagecoach or the coach!
If you are not at the departure point or coach pick-up for your experience or tour 10 minutes prior to departure, we cannot offer an alternative or a refund for a missed tour.

Extra activities
We always do our best to make sure all facilities on site are operational but we cannot offer compensation for anything that is unavailable due to unforeseen breakdown or other circumstances beyond our control. Please let us know of any problems and we will try to fix them for you as soon as possible.

 

Experiences and tours

Payment
Payment is due in full at time of booking. No seats will be reserved without full payment.

If we have to cancel
Your booking entitles you to an experience on the time and day booked. If we have to cancel the tour due to bad weather or other concerns, we will do our best to find an alternative time or day that suits you. If this is not possible, we will refund your money.

If you want to change dates
We can change your tour date, subject to availability, up to 24 hours before your scheduled time.

If you miss the boat – or the stagecoach or the coach!
If you are not at the departure point or coach pick-up for your experience or tour 10 minutes prior to departure, we cannot offer an alternative or a refund for a missed tour.

Food inclusions
Where an experience includes a snack or meal, we will do our best to supply food substitutes that suits your dietary needs. Dietary requirements must be notified at the time of booking. We cannot give refunds on food not consumed.

Refunds
Any refunds due will be processed in the same manner that the purchase was made.

Risk
Travel on our tours and experiences is at your own risk. We have high safety standards and are fully insured. If you are concerned about age or medical conditions for any of our experiences, please ask our friendly reservations crew for advice.

The Big 3 Pass conditions
Please refer to the Australian Stockman’s Hall of Fame and the Qantas Founders Museum for conditions relating to them.

 

Refunds
Any refunds due will be processed in the same manner that the purchase was made.

Photography

What you may film
We are happy for you take photos or film footage anywhere except the Harry Redford Old Time Tent Show and the Starlight’s Spectacular Sound and Light Picture Show, which are protected by copyright.

What we may film
We may take photos of our tours for media and promotional purposes. Please let one of our crew know if you have any objection to your image being used.

Privacy

Information storage and use
We adhere to the relevant laws for storing and using your information. All information is kept securely. Credit card details are encrypted within our computer reservations system. We will not share your information with a third party except those who are working as our agents or partners to deliver your experience.

Newsletters
If you have given us your contact information, we may send you our newsletter or other promotional items. Please let us know if you do not wish to receive this – or you may unsubscribe from the newsletter online.

Complaints

If you have any complaint during your holiday, stay or tour, please report it to a member of the Outback Pioneers crew who will endeavour to rectify the matter or will record the matter on our complaints register.